Shipping policy
Processing Time
Orders are typically processed within 2-5 business days. Processing times may be slightly longer during launches, restocks, or high volume periods.
Shipping Time
Estimated delivery times are estimates and may vary depending on carrier delays or customs processing.
Estimated delivery times after processing:
- United States: 5-10 Business days
- International: 7-15 Business days
Order Tracking
Once your order has been shipped, tracking information will be sent to the email provided at checkout.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly before completing your order. OUREN is not responsible for orders shipped to incorrectly entered addresses.
Delayed or Lost Packages
Once an order has been shipped, delivery is handled by the carrier. We are not responsible for delayed or lost packages with the carrier. If you have any questions please contact us through our contact form on our website an we will do our best to assist.